Verizon Wireless customers have been warned to be on the lookout for a new scam that is targeting the wireless carrier’s customers. The scam involves someone calling Verizon Wireless customers and pretending to be from the company, asking for personal information such as account numbers and passwords. If the customer provides this information, the caller will then try to charge their account with fraudulent charges. This scam is particularly dangerous because it is very realistic. The caller may even sound like a Verizon employee, which can make it difficult for the customer to tell the difference. In addition, many people do not realize that they have been scammed until after they have already given away personal information. This can lead to serious financial damage for victims. If you receive a call from someone claiming to be from Verizon Wireless, do not give away any personal information. Instead, hang up and call customer service directly. ..
We opened the link to see the scam in action. Don’t try this at home: If you receive a scam message, we recommend against opening any links attached to it. You should also delete the message and block the sender.
The scam text message says, “Your Verizon account security needs validation” and invites you to tap a link to “validate your account.” Once you do, you end up at a phishing website that looks almost exactly like Verizon’s real website.
The fake website asks for your My Verizon mobile number or user ID and password. After you provide those, it’ll ask for your account PIN. Finally, it requests all your personal details to “identify yourself.”
For smishing scams, this is convincing work. The website looks real and authentic—if you don’t look too hard at the address, which isn’t actually Verizon’s actual website.
Like a real account sign-in page, it even checks the information you’re entering. If you leave your name blank, it’ll ask you to enter a name before you continue.
At the end of the process, the phishing website thanks you for providing your information and “redirects you to the home page.”
For maximum deception, the phishing website actually redirects you to Verizon’s real website at the end of the process. If you don’t look too close, you might be deceived into thinking you were on Verizon’s website the whole time.
What’s the game? We didn’t provide real Verizon account details, so we can’t say for sure. The scammer will probably try to take over your Verizon account, order smartphones on credit, and stick you with the bill. That’s a common scam these days, as we discovered when we talked to fake job recruiters. The scammer could also use your information to execute a phone port-out scam, stealing your phone number and using it to bypass two-step verification on your accounts. If you’ve encountered this scam and given your personal details to the phishing website, you should contact Verizon immediately.
Smishing is on the rise, bringing spam email scams to the Messages app on your phone.
Scammers are also sending messages with fake FedEx package tracking numbers and warnings about suspending Netflix accounts, but this latest one is the most dangerous we’ve seen.
Be alert for suspicious messages. If you haven’t already gotten a scammy text message, you probably will in the future. Here’s how to protect yourself from smishing scams.
RELATED: What Is Smishing, and How Do You Protect Yourself?
